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CHAPTER III CENTRAL CONSUMER PROTECTION AUTHORITY

Section 20: Power of Central Authority to recall goods, etc

The Consumer Protection Act, 2019

Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair trade practice by a person, it may pass such order as may be necessary, including—

(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;

(b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and

(c) discontinuation of practices which are unfair and prejudicial to consumers’ interest:

Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.

Questions on this section

1 question in 2 of our papers cite Section 20. Try these from the free papers:

  1. 1. Consider the following statements regarding Section 20 of the Consumer Protection Act, 2019: 1. The Central Authority may order recall of dangerous, hazardous or unsafe goods and reimbursement of their prices to purchasers. 2. The Central Authority must give the person an opportunity of being heard before passing an order under Section 20. 3. The Central Authority may order a recall only after a District Commission has found the goods to be defective. Which of the statements given above is/are correct?

Practise questions on Consumer Protection Act, 2019