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CHAPTER IV CONSUMER DISPUTER REDRESSAL COMMISSION

Section 37: Reference to mediation

The Consumer Protection Act, 2019

(1) At the first hearing of the complaint after its admission, or at any later stage, if it appears to the District Commission that there exists elements of a settlement which may be acceptable to the parties, except in such cases as may be prescribed, it may direct the parties to give in writing, within five days, consent to have their dispute settled by mediation in accordance with the provisions of Chapter V.

(2) Where the parties agree for settlement by mediation and give their consent in writing, the District Commission shall, within five days of receipt of such consent, refer the matter for mediation, and in such case, the provisions of Chapter V, relating to mediation, shall apply.

Questions on this section

1 question in 3 of our papers cite Section 37. Try these from the free papers:

  1. 1. Under Section 37 of the Consumer Protection Act, 2019, where a District Commission finds elements of a settlement, it may direct the parties to give their consent to mediation in writing within:

Practise questions on Consumer Protection Act, 2019